The type of personal information we collect

We currently collect and process the following information:

The information we collect includes your name and contact information that you volunteer such as your telephone number, email address, mobile number and postal address. We may also ask you for your date of birth and during the course of our surveys by telephone or online, details about your preferences likes and dislikes. We will never collect information about your bank account or credit card details and nor will we collect sensitive information such as your medical history, religious or political beliefs.

How we get the personal information

Occasionally we collect personal information from third parties but when we do we check that they have your consent to share your information with us.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Housing Disrepair UK, hello@housingdisrepairuk.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

Who may we share your data with?

• Centivision
• CMC3
• Crystal Data Ltd
• Hassle Free Hub
• HDR Hub
• Housing Disrepair Hub
• Jacob Miller
• Matthew JR Properties
• Think Switch
• THSA

How we store your personal information and how long will we keep your data for?

Your information is securely stored.

We will only keep your personal details for as long as is necessary or as long as you want. The law does not put a time limit on the amount of time we should hold your personal details for but as long as you are happy to hear from us we will continue to contact you. As we explain in the section marked what are my rights? You can withdraw your consent to us at any time.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at Housing Disrepair UK, hello@housingdisrepairuk.com if you wish to make a request.

How to withdraw your consent

You can withdraw consent in the following ways;

To withdraw your consent please write to:
Housing Disrepair UK
The Compliance Manager
United Kingdom

By email: hello@housingdisrepairuk.com
By telephone on: 0330 027 0012
Or visit: www.housingdisrepairuk.com

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Housing Disrepair UK, hello@housingdisrepairuk.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk